Name: C Satterfield
Rating: 5
Review: We recently had the opportunity to visit the Island Packet facility. What an amazing experience. Everyone who works there are some of the nicest people you could ever hope to meet. Adam Beattie the sales manager gave us a detailed tour of the factory,where you can really see the pride and craftsmanship and attention to detail that goes into every Island Packet yacht. At the end of the tour Adam introduced us to Bob Johnson who happened to be at the factory that day which was a super thrill for all of us!One of the nicest things about Bob Johnson is that you can really tell he still cares about the boats he built. Bob asked how the hull on our Island Packet 31 had held up through the years, and had a super smile when we told him no blisters and that the 1985 hull still shined and was in excellent condition. We still get so many complements on our boat to this day.I can’t say enough about Adam Beattie, just a super guy, friendly, knowledgeable and super helpful. Adam went out of his way to make everyone feel very welcome and is just an all around great guy. Nick the plant manager also went out of his way to offer expert advice on repairs and maintenance. Everywhere we went people were so polite and friendly, and made us even more proud to own an Island Packet yacht.Let me say this if you own an Island Packet or thinking about purchasing one you owe it to yourself to visit the factory. There you can get invaluable information advice you cannot get anywhere else, also you can get the right parts or supplies that retain the quality and value of your boat and do the job correctly.After visiting the plant and so many fond experiences my wife and I are seriously considering now purchasing a new Island Packet when we retire.
Date: 5 years ago

Name: Melissa Auman
Rating: 5
Review: This week my boyfriend and I toured the Island Packet facility. The tour was lead by sales manager Adam. He spent a lot of time explaining each step of the yacht building process. Additionally, he was patient as we took videos and photographs. We currently own a 1990 IP27 and Adam showed us how Island Packet has updated its technology and the differences in the building process since our boat was built almost 30 years ago.The facility is laid out in four sections; fiberglass, hull and deck, wood shop, and assembly. Each area has employees handcrafting their respective part(s) in the yacht building process. Some of these employees have worked at the factory for decades. You can tell the pride of craftsmanship in the building of the boats and in the quality of the finished products. If you don’t own an Island Packet, you will want one after visiting the facility. If you own one already, you will leave with even more pride of ownership and may be tempted to upgrade after visiting.Some highlights for current IP owners is the facility houses the original paper documentation on every sailboat built. They offer replacement parts, including emblems. You can also buy gelcoat and non-skid to repair small blemishes in your fiberglass while at the facility which you cannot get otherwise, because they aren’t able to ship that product.Also to be noted, a few years back Island Packet merged with Seaward Yachts. Seaward Yachts are also made in the same shipyard. Throughout the tour we got to see the process of building the Seaward 26. The Seawards are really neat boats with a retractable keel and can be trailered.If you have an opportunity to tour the facility it is well worth the time!
Date: 6 years ago

Name: Ivan MURAVIEV
Rating: 5
Review: Recently had to replace my old hatch tracks. The replacement ones were sent promptly, but didn't quite fit in (appears that we need the full length of tracks replaced). After a short and polite exchange of e-mails the full size was sent with no fee for return or extra shipping/handling. Very grateful for help and understanding of IPY personnel!
Date: 11 months ago

Name: Wil Hale
Rating: 5
Review: Let me preface this by saying this is not a review of the quality of the vessels they build. I live in the area and have wanted to stop by for some time because I have seen the work they do and know that they employ a whole bunch of local folks (50+). I walked into the office and asked to speak to a manager or the owner and assured them I was not selling anything nor was I there to complain or look for a job.A manager came out and talked to me for a few minutes and I asked if she had time to show me around. She did and I loved it. The place is bigger than it looks and the process of building the boats is so well established that no one has to ask what they will be doing for the day.I was very impressed. The persons working were friendly, waiving and greeting me. The place was clean and free of what I would call trip hazards. Few owners and managers can ask for much more than a Happy crew and a clean place to work. I cannot afford one of their boats, and she knew that but still took the time to show me around.
Date: a year ago

Name: Mike G
Rating: 5
Review: We have been dealing with the folks who purchased Seaward Yachts and Island Packet for a couple of months now and they are really great! The plain fact is that they want to build awesome boats. Everything they do is geared toward the customer / end user. The level of service and their attitude is top notch. If you're in the market for a new boat, I highly recommend them.Here's an update to my previous comment:I want to give a big shout out to Adam, Nick and the rest of the crew at Island Packet/Seaward Yachts! We had a grounding and our keel stick broke, so we filed a claim with our insurance company. The folks at Island Packet / Seaward Yachts worked with us and our insurance company to come up with the best solution which was to replace the keel. We had some difficulty with the insurance company initially denying our claim due to their surveyor saying that our keel had a manufacturing defect, which was incorrect. Adam basically advocated for us to the insurance adjuster, explaining how the system works, what it was designed to do etc.. Once the adjuster understood everything from a more credible source, we ended up fully covered. The keel was replaced and now the boat will be back on the water soon to finish out the season. If it were not for Adam and the good folks at IPS Yachts, we would have been out of luck on our claim. Additionally, they are extremely busy with boat builds and getting ready for the upcoming boat shows. They really didn't have the time to help us, but did it anyway. That says a lot about a company and its philosophy. There is a lot more to this story, but I chose to keep it short and simple. Let's just say that Island Packet/Seaward Yachts is a terrific company and I would recommend them to anyone.We have a business and really appreciate dealing with other businesses that align with our values. Island Packet/Seaward Yachts definitely believes in customer service and proves it daily.Thank you Adam, Nick, and all the amazing folks at IPS. You guys are the best! We wish you Blessings and Success!
Date: 5 years ago